usefixline.com/dashboard

Built for owners who scale service teams

When only senior techs can solve complex faults, jobs slow down and callbacks rise. FixLine gives every technician access to your company's best knowledge.

Protect institutional knowledge

Capture your senior technicians' expertise before retirement or turnover. Their know-how stays in the business.

Ramp new hires faster

Give junior techs guided diagnostics from day one, backed by your company's proven procedures.

Standardise field decisions

Reduce guesswork with answers grounded in your approved manuals and SOPs. Consistent quality across every job.

Increase first-time fix rate

Faster, more accurate diagnosis means more jobs completed per day and fewer costly return visits.

One knowledge base. Three ways to diagnose in the field.

Give your team the workflow that fits the job without losing consistency. Every answer comes from your manuals, SOPs, and service notes.

usefixline.com/diagnose

Hobart dishwasher drain error — snap a photo like this and get instant guidance

Text Diagnosis

Describe the problem - or snap a photo.

Describe the problem - or snap a photo of the error code, nameplate, or fault - and chat with an AI agent that knows your equipment inside out.

Type your symptoms or snap a photo of the model plate, error code, or fault
Chat with an AI agent that sees the context and guides your next step
Step-by-step fix instructions with parts lists
Every answer cites your documentation - not internet guesses
Plus access to our growing global library of official equipment manuals from day one

usefixline.com/diagnose

FixLine diagnose screen with equipment photo

Photo + Live Voice Agent

Show it a photo. It talks you through the fix.

This is not just image upload plus text. FixLine sees the equipment and starts a live voice conversation while your tech works the repair.

Snap a photo of the fault, error code, or nameplate
AI agent sees the equipment and starts a live voice conversation
Talks your technician through the repair step by step while they work
Uses your uploaded manuals for equipment-specific guidance

usefixline.com/voice

Phone-In Diagnosis

Call from the field. No app needed.

When technicians are on ladders, in plant rooms, or out of reliable data range, FixLine is still reachable.

Dedicated phone number for your team
Call from any phone - no data, no app, hands-free
Same AI, same knowledge base, delivered by voice
Every call is logged to your account automatically

Your documentation becomes your advantage

Your Private Knowledge Base

Upload OEM manuals, manufacturer bulletins, SOPs, and years of service notes. Plus every account gets access to our growing global library of official equipment manuals, so you can get answers before uploading your own docs.

Trust-Scored, Multi-Source Answers

Every answer is trust-scored and sourced. Your own docs and fix cards rank highest, followed by our global shared library, community-verified fixes from the network, and AI knowledge as a last resort—automatically quarantined for your team to validate.

Complete Audit Trail

Every diagnosis logged with sources cited. Full traceability for compliance, quality assurance, and proof of work.

<30s

Average diagnosis time

3 ways

Text, photo, or phone call

1 brain

Shared knowledge base

Your docs

Manuals, SOPs, notes

Pricing that scales with your team

Start with one user, expand as your team grows. All prices in AUD, excluding GST. Annual billing saves 2 months.

MonthlyAnnualSave 2 months

Free

$0

Try FixLine with basic text diagnosis.

✓1u20132 tech seats
✓30 diagnoses/month (text only)
✓Docs only support
✗Photo diagnosis
✗Voice/phone-in

Start Free

Pro

$199/mo

AUD, ex GST

Full AI diagnosis for growing teams.

✓Up to 5 tech seats
✓Unlimited diagnoses
✓100 KB doc uploads
✓Photo diagnosis
✓Read-only global network
✓Audit trail
✓Email support

Start Free Trial

Business

$599/mo

AUD, ex GST

For larger teams with voice and knowledge sharing.

✓Up to 25 tech seats
✓Unlimited diagnoses
✓500 KB doc uploads
✓Photo diagnosis
✓500 voice mins included
✓Full global network access
✓Audit trail + export
✓Priority email support

Start Free Trial

Enterprise

Custom

Unlimited everything with dedicated support.

✓Unlimited tech seats
✓Unlimited diagnoses
✓Unlimited KB docs
✓Unlimited voice
✓Custom branding
✓Compliance export
✓Dedicated support

Contact Us

Talk to FixLine Support

Call our AI support line to manage your account, check billing, or ask product questions. Available 24/7 in 16 languages.

Turn your service knowledge into your team's superpower.